Customers Asking Where Their Job Is

Any news? all day. You are on a job. They think you have forgotten them.

Chasing is not rudeness. They cannot see your diary. Silence feels like you dropped them.

Three statuses

Booked. On the way. Done. They get a text at the useful moment. Not a login. Not seven marketing messages.

That is customers asking where their job is.

What never to automate

Bad news, extras, money. A person rings. A cheerful bot on a complaint makes it worse. See complaints handling.

Change of day or address belongs on the job with a confirm back, or the van goes to Tuesday. Change requests get lost.

How many any news texts last week? Book a call.