Facebook and Instagram messages ignored in derby? A DM is an enquiry
Someone asked for a price on Instagram. It sat in the app. They booked someone who replied. DMs are enquiries. Log them. Ack them. Do not live in Meta. We work with firms across Derby: Cathedral Quarter, Pride Park, Littleover, Duffield and Belper.
Derby firms get this as badly as anywhere else. Cathedral Quarter, Pride Park, Littleover, Duffield and Belper included.
Every DM that is a job lands on the same list as email and the form. They get a short ack on that channel. You work the list, not the app.
UK-wide version: Facebook and Instagram messages ignored?
Other areas
How we solve it
Proven solutions to fix facebook messages ignored
Treat a DM like a form
Name, what they want, which channel. On the list with an owner.
Ack where they wrote
They messaged on Instagram, they hear back there. Then you continue wherever you work.
Stop living in the app
Meta is not your office. The list is.
Industries we help with this
Same problem shows up in these trades and professions. The fix is the same idea. built around how you actually work.
Same cluster
Phone, WhatsApp, inbox. Related problems, one step up or down.
How many DMs are sitting unread? In Derby?
Open the app. That number is lost work.