Privacy Policy
Fernside Studio respects your privacy. This notice explains the personal information we collect, why we collect it, and the steps we take to keep it secure in accordance with UK GDPR and the Data Protection Act 2018.
1. Contact Information
2. Information We Collect
2.1 Information You Provide
Enquiry Forms
Name, company, email, phone number, project details, goals, budget range, preferred timeline
Email & Calls
Additional context you share when we speak via email, phone, or video call
Billing Details
Contact information and payment references required to issue invoices and contracts
2.2 Data Collected Automatically
Analytics
Anonymised visitor data (pages viewed, device type, approximate location) collected through privacy-friendly analytics providers
Technical Logs
IP address, browser version, error logs, and security events generated by our hosting services
Cookies
Essential cookies that keep the site functioning, plus optional analytics cookies if you consent
3. How We Use Your Information
3.1 Legal Basis
Contract
Delivering design and development services, preparing statements of work, and managing projects
Legitimate Interests
Responding to enquiries, improving our website, and safeguarding our platform against misuse
Consent
Sending optional updates or resources—only when you opt in
3.2 Practical Uses
- Replying to enquiries within one business day
- Producing proposals, quotes, and contracts
- Carrying out commissioned work and providing support
- Processing invoices and bookkeeping
- Monitoring site performance and preventing abuse
- Sharing Fernside Studio news or resources when requested
Security Protocol
How we keep personal data safe:
- SSL encryption across every form and page
- Strong authentication on accounts and hosting platforms
- Access limited to personnel who need it to deliver services
- Regular backups stored in encrypted locations
- Ongoing reviews of vendors and internal processes
Data Retention
Prospect Enquiries
Kept for 18 months in case you revisit the project
Client Project Files
Stored for at least 7 years to meet legal and tax obligations, unless you request deletion earlier and regulations allow it
Email Subscriptions
Retained until you unsubscribe or request removal
Analytics Data
Aggregated and anonymised after 14 months
Statutory Rights
Access
Request the data we hold about you
Rectify
Correct inaccurate information
Erase
Ask us to delete data when it’s no longer needed
Restrict
Limit how we process your information
Portability
Receive data in a machine-readable format
Object
Object to processing when we rely on legitimate interests
Withdraw Consent
Opt out of marketing at any time