Same questions, every day? If you type it twice, put it somewhere once
Do you cover Derby. How much is it. When are you open. Your team answers this on the phone and in email all week. Most of it should live on the site and in a short, honest reply. Not in someone's typing speed.
Repeat questions are not a customer problem. They are a publishing problem. If the answer is stable, it should be on the website, in the auto-reply, and in a snippet your team can send. The phone is for the odd ones.
We do not bolt a fake chatbot on the homepage. People hate that. We put the real answers in the places they already look, and we sort the inbox so the easy ones do not sit in the same pile as a real job.
How we solve it
Proven solutions to fix same questions every day
Put the answers on the site
Prices or a range, areas, hours, what happens next. If they can find it, they stop asking. Or they ask a better question.
A first reply that is not you
Form or email gets a clear 'we have this, here is what happens next'. Urgent ones still ping you.
Keep the phone for real work
Your team spends time on quotes and jobs, not reciting opening hours.
Industries we help with this
Same problem shows up in these trades and professions. The fix is the same idea. built around how you actually work.
Same cluster
Admin and systems. Related problems, one step up or down.
What do you answer ten times a week?
Write three of them. We will say what belongs on the site and what belongs in a reply.