UX

Information architecture

The way a website's content is organised, labelled, and connected so people can find what they need. It is the underlying structure beneath the visible design.

What information architecture covers

Information architecture, often shortened to IA, is how you group and arrange content so it makes sense to a visitor. It decides what goes in the navigation, how pages relate, and what each section is called. When IA is sound, people find things without thinking about it. When it is poor, even good content gets lost.

Strong IA reflects how your audience thinks, not how your business is organised internally. Labels should use the words customers use, and the structure should follow the questions they ask in the order they ask them.

IA and the rest of the site

Good architecture sets up everything downstream. It shapes your navigation, informs your internal linking, and feeds a clean URL structure. It is usually worked out at the wireframe stage, before any visual design begins.

A clear hierarchy also helps search engines understand your site, supporting SEO by making relationships between pages explicit through structure and breadcrumbs.

Getting IA right

Start by listing every piece of content, then group related items and name the groups plainly. Keep navigation shallow where you can, since deeply buried pages rarely get found. Test the structure with real users or colleagues unfamiliar with the project.

We plan information architecture before design, mapping content to how visitors actually search, so the finished site feels obvious to use rather than a maze to navigate.

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